The Consumer Council for Water (CCW) has warned of a betrayal of customers’ trust after South West Water joined a list of six sewerage companies facing the threat of enforcement action over their management of wastewater treatment plants. The voice for water consumers has responded to the announcement by Ofwat that it is opening an enforcement case against […]
The regulator Ofwat has expanded its investigation into the dumping of raw sewage to include South West Water after finding “shocking” failures in the way the majority of water companies run their waste treatment works. Ofwat said on Tuesday it had extended its inquiry after heightened concerns about South West Water’s environmental performance and suggestions it was not complying […]
Wastewater companies have set out how they are going to cut the harm they cause to rivers, following calls from the regulator and concerns from the public. Ofwat has posted a statement welcoming the immediate commitments to tackle these issues alongside areas for improvement. The Ofwat statement reads: ‘Ofwat is pleased to see some companies have committed […]
A report from lawyers Leigh Day and the Guardian have covered the news that Wild Justice files legal claim over Ofwat’s failure to step in and prevent discharges of untreated sewage into rivers. Wild Justice has stepped up a legal campaign against Ofwat for failing to ensure sewage treatment plants are fit for purpose with […]
Water companies face an important choice around the type of water meters they choose to install on customers’ premises. This choice will influence outcomes including cost performance, customer experience, for meeting regulatory requirements and for the environment. In this report, we look at the choice between Advanced Metering Infrastructure (AMI) and less advanced options, including […]
New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident. Despite providing a good service initially, wastewater companies are falling short when it comes to longer term communication, resolution and compensation. People who have their homes flooded with sewage are frequently […]
House of Lords Industry and Regulators Committee launches major new inquiry into water sector regulator Ofwat The Committee will consider Ofwat’s performance against its statutory objectives and whether it has the powers and resources needed to meet those objectives. It will also consider the regulator’s relationship with the Government and other regulators. The Committee is […]
Ofwat has announced the appointment of David Black as its permanent Chief Executive, following an open recruitment process. David Black joined Ofwat in 2012 and was previously Chief Regulation Officer and Board member responsible for leading the PR19 price review. Throughout his time at Ofwat he has been instrumental in shaping and leading the organisation’s […]