27 Nov 2024
Ofwat, the economic regulator for English and Welsh water companies, says it had used new powers to ensure that bonuses at the three companies were paid by shareholders and bondholders – rather than through customer bills – because the payments had not “adequately reflected overall company performance issues”. The companies are Thames, Yorkshire, and Dŵr […]
14 Nov 2024
Ofwat, the economic regulator for water in England and Wales, has published a consultation on the proposed standards that all water companies are expected to achieve when using their priority services registers to support household customers in England and Wales from 1 April 2025 onwards. Photo credit: Murilo Gomes Priority services registers identify […]
09 Oct 2024
Ofwat’s latest Water Company Performance Report covering the 16 largest water and wastewater companies in England and Wales shows that “companies are making progress in some areas, but in other areas performance is unacceptable”. Credit: Tom Fisk Key points Poor performance costs water sector £157.6m this year as companies fall further behind on some […]
09 Oct 2024
A coalition of nature groups (including Wildlife and Countryside Link, Rivers Trust, The Wildlife Trusts and Angling Trust) has released analysis of water company business plans for the next five years, recently given draft approval by Ofwat. The scorecard recognises much needed commitments and funding increases in many vital areas, but also shows gaps in water protections […]
09 Oct 2024
A report commissioned by Ofwat provides insight on how the Water Efficiency Fund proposed for AMP8 could be used to help improve the outcomes from the rollout of smart water meters, based on lessons from the energy sector. Ofwat is working with partners to consider the recommendations from the report as the regulator develops its […]
02 Oct 2024
Ofwat has published a new report setting out the key learnings from a range of water-saving projects supported by the Innovation Fund. The projects covered include Supporting customers in vulnerable circumstances Warer4all Water literacy Fair water Hydro-powered concentric smart meter Water efficiency in faith and diverse communities Enabling smart water communities Project zero Through the […]
12 Sep 2024
Ofwat has opened its fifth Water Breakthrough Challenge innovation fund competition. Water companies in partnership with innovators can apply for funding for projects to address the sector’s most pressing challenges, including climate resilience, enhancing the environment and finding better ways to meet customer expectations. Up to £40 million will be awarded through two streams: Catalyst […]
28 Aug 2024
Ofwat and CCW, the consumer body for water, have published the final report from a programme of research into people’s experience of water incidents, including supply interruptions, drinking water quality problems and odour. Key themes that emerged included a lack of customer focus in incident management and inadequate communications. Ofwat also provided suggestions and good […]
