The text of the speech given by Ofwat CEO Cathryn Ross at the Water UK Innovation Hub. It reflects on the lessons from PR14, on the need for customers key concerns now and in the long term. Considering the new Resilience duty is a key element to this and the speech elaborates on how she sees this working out in practice, on both what the regulator expects and what it won’t do. To read more go to:

http://www.ofwat.gov.uk/prs_spe201506wukinnov.pdf