CCW research on Awareness and perceptions of river water quality From CCW Over the past year, there has been growing concern about river water quality in England and Wales, and the frequency with which storm overflows are used. This research provides insight into customers’ views on this topic. What the research found 35% of people […]
Have your say on CCW’s strategy for 2022 Today we’re launching a consultation on our draft strategy for 2022-23, and would like to invite you to have your say on our plans. To date, many of you have already contributed to the development of our plans and we thank you for your valuable input. Our draft […]
CCW’s Strategy for 2021-24 ‘We’ve published our Strategy for 2021-24, which sets out CCW’s mission, strategic objectives and campaigns for the next three years. We want to continue to improve and strengthen our organisation so that we’re best placed to secure a fair deal for water consumers, now and in the future. We’ve refocused our strategy […]
Water companies in England and Wales must continue to pick up the pace in tackling the impact of climate change on water supplies, according to the Consumer Council for Water (CCW). The consumer group’s annual Water, Water, Everywhere? report reveals that while the industry has made positive progress in fixing leaks, these efforts must be accelerated to meet […]
We live in a period when water companies are investing an unprecedented amount of time, effort and money into researching the views of their customers to help shape their immediate and future plans. That was particularly evident during the 2019 Price Review but what’s less clear is just how meaningful the sector’s research is to […]
In Water Saving Week (10-14 May), Waterwise has a daily theme Monday – Save water to save carbon Tuesday – Save water and help communities to thrive Wednesday – Save water to save wildlife Thursday – Save water to save cash Friday – Save water to help keep the UK beautiful Waterwise has also produced […]
The amount of water lost through leakage has risen for the second year running – the Consumer Council for Water is calling for water companies to take action now to tackle the problem. According to CCWater’s latest report on resilience, Water, water everywhere? published today, overall leakage levels rose by 1.5% in 2017-18, with nine companies […]
This research explored customers’ awareness of the bigger picture about the future availability of water, as well as their attitudes to water use. The study took the form of four, one-day workshops in London, York, Neath (Wales) and Norwich during June 2017. The sample consisted of 93 water customers. The key findings include: The future […]