Water regulator must act to secure better deal for customers The Public Accounts Committee publishes report calling for the water regulator, Ofwat, to adopt new measures intended to secure a better deal for customers Report: Economic regulation of the water sector Report: Economic regulation of the water sector (PDF 153KB) Inquiry: Economic regulation of the […]

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Ofwat ‘The publication by Ofwat (Tuesday 1 December) of the report of the Resilience Task and Finish Group is a significant step for the sector as we seek to ensure that our services are resilient, now and in the future. We are pleased that the report recommends a water and wastewater resilience action group to […]

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Two Ofwat consultations on water resources  Consultation on the abstraction incentive mechanism  The abstraction incentive mechanism (AIM) has the objective of encouraging water companies to reduce the environmental impact of abstracting water at environmentally sensitive sites when water is scarce. We plan to implement the AIM in reputational form from 1 April 2016. Water companies […]

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At present, only a limited number of non-household water customers across England and Wales can choose their retailer – but this will change significantly in April 2017. The Water Act 2014 will allow 1.2 million businesses and other non-household customers of providers wholly or mainly in England to choose their supplier of water and wastewater […]

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Ofwat have released a large number of useful reports – check these out on their website http://www.ofwat.gov.uk/publications/ These span many years but at least it enables access – they include: What is cost of reducing ammonia, nitrates and BOD in sewage treatment works effluent? http://www.ofwat.gov.uk/publication/wp-contentuploads201511pap_rsh_opa2004-05-pdf/ Changes in frequencies of extreme rainfall events for selected towns […]

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NAO “Since privatisation, Ofwat and Defra have overseen major improvements in water quality and service quality. Ofwat’s 2014 price review committed companies to improving services further over the next five years while cutting customer bills, increasing value for money for consumers. Customers, however, have not seen enough of the benefits of companies’ unexpected financial gains […]

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The economic regulator has brought together and analysed information published by companies in July. Ofwat reports that companies generally delivered good levels of service to most consumers in 2014-15, but is calling for the water companies to improve their performance on sewer flooding and pollution incidents. The regulator has also set out details of steps […]

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