03 Aug 2022
The headline findings include: Three in ten respondents (29%) ranked water pollution of rivers and seas among the top three things having a negative impact on the environment. There is a difference between what people think it is safe to do in a river and what they think it should be safe to do: six […]
25 May 2022
New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident. Despite providing a good service initially, wastewater companies are falling short when it comes to longer term communication, resolution and compensation. People who have their homes flooded with sewage are frequently […]
20 Apr 2022
CCW research on Awareness and perceptions of river water quality From CCW Over the past year, there has been growing concern about river water quality in England and Wales, and the frequency with which storm overflows are used. This research provides insight into customers’ views on this topic. What the research found 35% of people […]
14 Dec 2021
Ofwat Chief tells public – we will hold water and wastewater companies to account if they have done wrong Ofwat Interim Chief Executive, David Black has written an open letter to water customers telling them that If the regulator finds that water and wastewater companies have done wrong, Ofwat will hold them to account. Setting out […]
06 Apr 2021
CCW’s Strategy for 2021-24 ‘We’ve published our Strategy for 2021-24, which sets out CCW’s mission, strategic objectives and campaigns for the next three years. We want to continue to improve and strengthen our organisation so that we’re best placed to secure a fair deal for water consumers, now and in the future. We’ve refocused our strategy […]
08 Sep 2020
According to new research, billpayers under the age of 24 have a more positive overall perception of the water sector than customers in other age bands. Research published in Echo Managed Services’ Generation Z Report: A new wave of customers for water companies found that the demographic scored water companies highest for being responsible, ethical and authentic. […]
18 Oct 2017
This research explored customers’ awareness of the bigger picture about the future availability of water, as well as their attitudes to water use. The study took the form of four, one-day workshops in London, York, Neath (Wales) and Norwich during June 2017. The sample consisted of 93 water customers. The key findings include: The future […]
12 Aug 2015
Three quarters of water customers in England and Wales believe they are getting value for money from their water company, according to new research from the Consumer Council for Water (CCWater). CCWater has today (Tuesday) published its annual ‘Water Matters’ survey which reveals water customers’ satisfaction with value for money has risen by six per […]
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