31 Dec 2024
The boss of Southern Water has apologised after parts of Southampton and Eastleigh experienced either low pressure or a loss of water supply The company blamed a technical issue at the Testwood Water Supply Works, which left customers dependent on bottled water. CEO Lawrence Gosden said that “it was the single biggest water supply incident […]
21 Nov 2024
Recent research from the Consumer Council for Water (CCW), based on a survey of 9,500 households in England and Wales gauging views on proposed PR24 bill rises, has found that the average increase of 21% before inflation, to fund £88bn of investment, will be unaffordable for many. Across England and Wales, 40% said they would […]
14 Nov 2024
Ofwat, the economic regulator for water in England and Wales, has published a consultation on the proposed standards that all water companies are expected to achieve when using their priority services registers to support household customers in England and Wales from 1 April 2025 onwards. Photo credit: Murilo Gomes Priority services registers identify […]
30 Oct 2024
Severn Trent has launched a new incentive scheme in partnership with Nectar360, which owns and operates Nectar, rewarding customers for adopting a smart meter and reducing their water usage. The scheme will see Nectar account holders rewarded with extra points for demonstrating lower water usage through their smart meters. Photo credit: Neal Smith […]
09 Oct 2024
Ofwat’s latest Water Company Performance Report covering the 16 largest water and wastewater companies in England and Wales shows that “companies are making progress in some areas, but in other areas performance is unacceptable”. Credit: Tom Fisk Key points Poor performance costs water sector £157.6m this year as companies fall further behind on some […]
09 Oct 2024
Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer watchdog. Credit: The Climate Reality Project The Consumer Council for Water (CCW) saw the number of complaints which had to be escalated to it by household customers in England […]
28 Aug 2024
Ofwat and CCW, the consumer body for water, have published the final report from a programme of research into people’s experience of water incidents, including supply interruptions, drinking water quality problems and odour. Key themes that emerged included a lack of customer focus in incident management and inadequate communications. Ofwat also provided suggestions and good […]
