09 Oct 2024
Ofwat’s latest Water Company Performance Report covering the 16 largest water and wastewater companies in England and Wales shows that “companies are making progress in some areas, but in other areas performance is unacceptable”. Credit: Tom Fisk Key points Poor performance costs water sector £157.6m this year as companies fall further behind on some […]
09 Oct 2024
Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer watchdog. Credit: The Climate Reality Project The Consumer Council for Water (CCW) saw the number of complaints which had to be escalated to it by household customers in England […]
28 Aug 2024
Ofwat and CCW, the consumer body for water, have published the final report from a programme of research into people’s experience of water incidents, including supply interruptions, drinking water quality problems and odour. Key themes that emerged included a lack of customer focus in incident management and inadequate communications. Ofwat also provided suggestions and good […]
21 Aug 2024
Recent cost of living research from Ofwat found that 20% of water bill payers are struggling to afford their charges. A March 2024 survey found one in five are struggling with water charges, up from 18% in October 2023. This is part of a wider picture of affordability challenges, with 53% saying they struggle to […]
13 Aug 2024
The government is consulting on plans to double compensation payments for customers when their basic water services are disrupted. Subject to an eight-week consultation, the proposals will double payments for all existing standards and will more than double the payments for certain highly disruptive incidents, such as when water companies fail to provide notice of supply […]
07 Aug 2024
Ofwat has published the outputs of its sessions for customers on the PR24 draft determinations. The meetings were hosted by Ofwat and the Consumer Council for Water – one for England and one for Wales – and allowed customers and other stakeholders to quiz the regulator’s top team about the draft price and service decisions […]
03 Jul 2024
A boil notice remains in place for customers in the Higher Brixham, Southdown, Upton Manor and St Mary’s supply area, who are advised to continue to boil their drinking water before consuming it. South West Water last week lifted the boil notice for some affected customers. Properties in the Kingswear, Noss Marina, Hillhead Park and […]
