Three quarters of water customers in England and Wales believe they are getting value for money from their water company, according to new research from the Consumer Council for Water (CCWater). CCWater has today (Tuesday) published its annual ‘Water Matters’ survey which reveals water customers’ satisfaction with value for money has risen by six per cent – the first increase in four years.1 The improvement follows efforts by most water companies to listen and act on calls from customers to hold down bills and communicate more clearly what they are getting in return for their money. But CCWater says the water industry must now sustain this increase by delivering on its promises to improve services and cut bills before inflation, made during last year’s price-setting process for 2015 to 2020. Tony Smith, Chief Executive of CCWater, said: “Value for money is not simply about lower bills – it’s about water companies showing their customers that they are delivering reliable services and making the improvements customers expect.” “The rise in satisfaction levels is encouraging, but the challenge for the industry is to sustain this increase over a longer period by delivering on the promises made to their customers for the next five years.” The survey of more than 5,700 customers also revealed the vast majority of bill payers are satisfied with their water supply (94 per cent) and sewerage services (91 per cent). – See more at:

http://www.ccwater.org.uk/blog/2015/08/04/more-customers-satisfied-with-value-for-money-of-water-and-sewerage-services-2/