The boss of Southern Water has apologised after parts of Southampton and Eastleigh experienced either low pressure or a loss of water supply

The company blamed a technical issue at the Testwood Water Supply Works, which left customers dependent on bottled water. CEO Lawrence Gosden said that “it was the single biggest water supply incident in our company’s history” and acknowledged that “we let our customers down” after the incident “left people queuing for hours, in cars or on foot”.

Covered in The Guardian ‘These water companies have got a damn nerve’: anger in England as 58,000 homes lose supply while bills surge