CCW, the consumer body for water, has launched a consultation on its Strategy and Forward Work Programme, which sets out plans for what the organisation wants to achieve in 2024–25.
The three areas are
- A trusted water sector
- Value for customers
- Transparency of performance
- Customer-focused culture
- Improved customer service
- Getting basics right for business customers
- Fair and affordable bills
- Value from the Price Review
- Improved overall offer of support
- Customers using the support available
- End water poverty
- Tariffs that work for customers
- Resilient water services
- Consumer behaviour change
- Better incident management
- Acting on customer priorities
The deadline for responses is Tuesday 13 February 2024.