The government has confirmed that water customers around the country will benefit from significantly higher payments to compensate them for water company service failures.

Photo credit: Ekaterina Belinskaya

Following public consultation, new and increased compensation will be compulsory for water companies to pay to customers and businesses in the event of issues like water supply outages, sewer flooding or low water pressure.

Issues like low water pressure could see payments of up to £250, compared to just £25 currently available, and payments for internal flooding from sewers could rise to £2,000 or more, compared to £1,000 under current rules.