15 May 2025

Image description: The River Thames and parliament buildings. Image by SevenStorm JUHASZIMRUS / Pexels.   Thames Water faces MP select committee Thames Water’s Chris Weston (CEO), Sir Adrian Montague (Chair), and Steve Buck (CFO) were questioned by MPs at a select committee hearing in parliament, amid public outrage over the costs and operation of water […]

15 May 2025

Image description: Close up shot of a silver tap with running water. Image by ClickerHappy / Pexels.   Water sector needs £270 Bn investment over 25 years In response to the call for evidence issued by the Independent Commission on the Water Sector Regulatory System, Ofwat presented new findings on the changes needed to make […]

08 May 2025

Image description: Close up shot of a silver tap with running water. Photo by ClickerHappy / Pexels   Ofwat says that water companies must improve how they handle customer complaints about billing, with clearer and more effective communication being a crucial first step. Billing is the most common cause of complaints in the water sector. […]

01 May 2025

Image description: Brown Wooden Gavel on Brown Wooden Table. Image by Katrin Bolovtsova / Pexels.   New laws coming into force in England and Wales could see water company executives face up to two years in prison for obstructing investigations into illegal sewage spills. Under the government’s landmark Water Act, executives who fail to meet […]

17 Apr 2025

Image description: People attending a march. A man is wearing a green t-shirt which reads “don’t poison our water”. Image credit The Climate Reality Project.   Surfers Against Sewage (SAS) have released their annual water quality report, which “brings together sewage discharge data, sickness data and figures from our Safer Seas and Rivers Service app […]

10 Apr 2025

Image Description: Water treatment facility from a birds-eye view. Image by Tom Fisk.   In a letter sent to water companies, Ofwat Chief Executive David Black has urged water companies to look into ways 30 major infrastructure projects can be delivered faster and more efficiently over the next 15 years. In reviewing their projects, Ofwat […]

10 Apr 2025

Image description: A close-up show of a tap running. Image by Steve Johnson / Pexels.   CMA granted 6 month extension for price review Ofwat has granted the UK’s Competition and Markets Authority (CMA) request for an additional six months to redetermine price reviews for five water companies. Anglian Water Northumbrian Water South East Water […]