29 May 2024
Following the government’s decision to call a general election for 4 July, Ofwat has delayed its draft determinations, due to be published on 12 June, until 11 July. Read Ofwat’s Information Notice Meanwhile, The Guardian reports that Ofwat is poised to refuse most water companies’ requests to ratchet up consumer bills, with some getting as […]
29 May 2024
People’s trust in water companies risks being irreversibly damaged unless consumers witness a sustained improvement in the sector’s care of rivers and the wider environment. The warning comes from the Consumer Council for Water (CCW) as it publishes its annual Water Matters survey. It reveals an unprecedented decline in household customers’ satisfaction with water companies across […]
29 May 2024
From Action Network Target: Steve Barclay MP, Secretary of State for Environment, Food, And Rural Affairs Untreated sewage was discharged into English waterways for more than 3.6 million hours in 2023. In 2022, water companies paid out £1.4 billion in dividends – even as 11 of them were fined in the same year for missing performance […]
17 Apr 2024
Customer research published by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their water provider to do what is right for the environment down from 31% in 2021. Additionally, […]
10 Apr 2024
According to a survey of almost 1,300 staff conducted by the GMB union with the results reported in the Guardian, more than one in three UK water employees have been verbally abused at work. The results show that Workers complained that they had faced “very hostile” abuse from the public One employee said they had […]
27 Mar 2024
Heavy rainfall in the autumn and winter is thought to be behind the huge increase in raw sewage discharges just announced by the Environment Agency. Latest figures show more than 4m hours of discharges were poured into rivers and seas last year, a 129% increase on the previous 12 months. Total discharges from the 14,000 […]
26 Mar 2024
Water UK has published details of the English water companies’ updated strategy to cut storm overflow spills between 2025 and 2050. The National Storm Overflows Plan provides a national overview of company proposals, and an interactive map detailing the action planned for each individual overflow. Phase one runs between 2025 and 2030 and will triple […]
26 Mar 2024
Interesting and topical piece from the FT Londoners concerned with how to improve their water supplies should look to the developing world city of Phnom Penh. Back in 1993, 72 per cent of treated water in the Cambodian capital was lost by leaky pipes. Twelve years later, the leakage rate had fallen to 8 per […]
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