08 May 2025
Image description: Close up shot of a silver tap with running water. Photo by ClickerHappy / Pexels Ofwat says that water companies must improve how they handle customer complaints about billing, with clearer and more effective communication being a crucial first step. Billing is the most common cause of complaints in the water sector. […]
01 May 2025
Image description: Brown Wooden Gavel on Brown Wooden Table. Image by Katrin Bolovtsova / Pexels. New laws coming into force in England and Wales could see water company executives face up to two years in prison for obstructing investigations into illegal sewage spills. Under the government’s landmark Water Act, executives who fail to meet […]
01 May 2025
Image description: Aerial shot of water treatment centre. Image by Tom Fisk / Pexels. What A report by the campaign group Windrush Against Sewage Pollution (Wasp) has found that upgrading a sewage works serving the Oxford area will cost £435m, more than 10 times the £40m cost quoted when the project was proposed. The […]
17 Apr 2025
Image description: People attending a march. A man is wearing a green t-shirt which reads “don’t poison our water”. Image credit The Climate Reality Project. Surfers Against Sewage (SAS) have released their annual water quality report, which “brings together sewage discharge data, sickness data and figures from our Safer Seas and Rivers Service app […]
10 Apr 2025
Image Description: Water treatment facility from a birds-eye view. Image by Tom Fisk. In a letter sent to water companies, Ofwat Chief Executive David Black has urged water companies to look into ways 30 major infrastructure projects can be delivered faster and more efficiently over the next 15 years. In reviewing their projects, Ofwat […]
10 Apr 2025
Image description: A close-up show of a tap running. Image by Steve Johnson / Pexels. CMA granted 6 month extension for price review Ofwat has granted the UK’s Competition and Markets Authority (CMA) request for an additional six months to redetermine price reviews for five water companies. Anglian Water Northumbrian Water South East Water […]
27 Mar 2025
Raw sewage was released into England’s rivers and seas for a record 3.61 million hours last year as Labour calls the new figures “disgraceful”. The Rivers Trust analysis of Environment Agency spill data counted 450,398 discharges. While the number of sewage spills by water companies marginally decreased compared to 2023, each spill lasted longer on […]
27 Mar 2025
Image description: Two laptops with charts and reports. Image by Photo by Nataliya Vaitkevich / Pexels. The record-breaking eighth asset management period (AMP8) comes at a critical time for the water sector in England and Wales. Next month AMP8 will begin its roll-out, which includes a doubling of capital works, while consumer bills are […]
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