28 Feb 2017
Ofwat sets expectations for PR19
Ofwat’s Cathryn Ross has set out the regulator’s key themes for PR19. The first is customer service, with Ofwat expecting to see a step change from companies, “no longer an analogue service in a digital age”. The second is resilience, where companies should “anticipate and respond to shocks related to networks, ecosystems and communities”. The […]