01 Jun 2022
Water companies face an important choice around the type of water meters they choose to install on customers’ premises. This choice will influence outcomes including cost performance, customer experience, for meeting regulatory requirements and for the environment. In this report, we look at the choice between Advanced Metering Infrastructure (AMI) and less advanced options, including […]
25 May 2022
New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident. Despite providing a good service initially, wastewater companies are falling short when it comes to longer term communication, resolution and compensation. People who have their homes flooded with sewage are frequently […]
25 May 2022
House of Lords Industry and Regulators Committee launches major new inquiry into water sector regulator Ofwat The Committee will consider Ofwat’s performance against its statutory objectives and whether it has the powers and resources needed to meet those objectives. It will also consider the regulator’s relationship with the Government and other regulators. The Committee is […]
28 Apr 2022
Ofwat has announced the appointment of David Black as its permanent Chief Executive, following an open recruitment process. David Black joined Ofwat in 2012 and was previously Chief Regulation Officer and Board member responsible for leading the PR19 price review. Throughout his time at Ofwat he has been instrumental in shaping and leading the organisation’s […]
20 Apr 2022
CCW research on Awareness and perceptions of river water quality From CCW Over the past year, there has been growing concern about river water quality in England and Wales, and the frequency with which storm overflows are used. This research provides insight into customers’ views on this topic. What the research found 35% of people […]
13 Apr 2022
07 Apr 2022
Main changes to existing approach: 1. A new annual £4 million competition for early-stage ideas direct to innovators. We propose to allocate a portion of funding (about £4 million a year) to a new competition focused on enabling and supporting earlier stage idea development. This new competition will target primarily innovators and not require a […]
31 Mar 2022
Policy paper: The UK Government has published as final the Strategic Policy Statement (SPS) for Ofwat. The Strategic policy statement sets out the government’s priorities for Ofwat’s regulation of the water industry in England. Ofwat must carry out its functions in accordance with this statement. This is set out in Section 2A of the Water Industry Act […]
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