08 May 2025
Image description: Close up shot of a silver tap with running water. Photo by ClickerHappy / Pexels Ofwat says that water companies must improve how they handle customer complaints about billing, with clearer and more effective communication being a crucial first step. Billing is the most common cause of complaints in the water sector. […]
06 Feb 2025
The consumer body for water customers says urgent action is needed to protect cash-strapped households from soaring water bills. The Consumer Council for Water (CCW) has warned many of the most financially vulnerable households will not be able to cope with a £123 (+26%) increase to the average household water and sewerage bill in England […]
19 Dec 2024
Ofwat has approved £104 billion of investment by water companies in England and Wales over the next five years. The level of the final determinations is close to the £105 billion the industry initially requested, and far more than the £88 billion Ofwat proposed in its draft determination. Photo credit: Alaur Rahman Key […]
21 Nov 2024
Recent research from the Consumer Council for Water (CCW), based on a survey of 9,500 households in England and Wales gauging views on proposed PR24 bill rises, has found that the average increase of 21% before inflation, to fund £88bn of investment, will be unaffordable for many. Across England and Wales, 40% said they would […]
18 Sep 2024
Following last week’s publication of the Water (Special Measures) Bill, the government has given a clearer indication of the importance of water sector investment in the delivery of growth and job creation. The Secretary of State for Environment, Food, and Rural Affairs, Steve Reed and Financial Secretary to the Treasury, Lord Livermore hosted a roundtable […]
05 Sep 2024
Water UK, the trade association for the water industry, has published its response to Ofwat’s recent draft determination, which gives the economic regulator’s initial view of water company business plans for the forthcoming five year period, 2025 to 2040. In its submission Water UK urges Ofwat to back company plans in full and ensure the […]
12 Jun 2024
From The Guardian South West Water has taken a legal stake in a customer’s home after she withheld her bill payments in a protest over sewage dumping in rivers and the sea. Thousands of water company customers are thought to be withholding payments but this is the first known case of a company enforcing a […]
24 Apr 2024
Thames Water has announced that is it updating its recently submitted PR24 business plan, seeking an additional £1.1 billion increase in AMP8 total expenditure to £19.8 billion. It has also proposed that a further £1.9 billion of potential investment is placed into a “Deliverability Assessment Mechanism”. This would increase annual average customer bills by a […]
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