16 Oct 2025

Image description: An outstretched hand holding out a glass filled with water. The water glass is in sharp focus while the person is blurred. Image by engin akyurt on Unsplash   Millions of households across the United Kingdom are expected to face substantial increases in their water bills over the coming years. This development follows proposals from […]

09 Oct 2025

Image description: water droplet falling from a tap. Image by Tim from Pixabay   Millions of households in England will have to pay even higher water bills than had previously been expected, after five water companies appealed to the UK’s competition regulator. In December regulator Ofwat said average annual household bills could rise by 36% […]

26 Jun 2025

Image description: Gold statue of the blindfolded Lady of Justice, holding a sword in one hand and weighing scales in the other. Image by Sang Yun Cho / Pixabay   Environmental charity River Action has been granted permission by the High Court to proceed with a legal challenge against the water regulator, Ofwat, over how […]

08 May 2025

Image description: Close up shot of a silver tap with running water. Photo by ClickerHappy / Pexels   Ofwat says that water companies must improve how they handle customer complaints about billing, with clearer and more effective communication being a crucial first step. Billing is the most common cause of complaints in the water sector. […]

06 Feb 2025

The consumer body for water customers says urgent action is needed to protect cash-strapped households from soaring water bills. The Consumer Council for Water (CCW) has warned many of the most financially vulnerable households will not be able to cope with a £123 (+26%) increase to the average household water and sewerage bill in England […]

19 Dec 2024

Ofwat has approved £104 billion of investment by water companies in England and Wales over the next five years. The level of the final determinations is close to the £105 billion the industry initially requested, and far more than the £88 billion Ofwat proposed in its draft determination.   Photo credit: Alaur Rahman   Key […]