24 Sep 2019
Customer satisfaction – familiar faces at the top and bottom for the water sector
Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too. The bottom performers are Thames Water and Hafren Dyfrdwy, and with Thames taking last place consistently over four years, it will have to return £100m to customers under Ofwat’s […]