NAO “Since privatisation, Ofwat and Defra have overseen major improvements in water quality and service quality. Ofwat’s 2014 price review committed companies to improving services further over the next five years while cutting customer bills, increasing value for money for consumers. Customers, however, have not seen enough of the benefits of companies’ unexpected financial gains […]

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The economic regulator has brought together and analysed information published by companies in July. Ofwat reports that companies generally delivered good levels of service to most consumers in 2014-15, but is calling for the water companies to improve their performance on sewer flooding and pollution incidents. The regulator has also set out details of steps […]

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Ofwat ‘Our five-year business plan for 2015-16 to 2019-20 sets out our overall approach for delivering our strategy, ‘Trust in water’ over the next five years. We update our business plan every year so that we always look five years ahead. It may change significantly from year to year, as circumstances change and our priorities evolve. […]

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