23 Jul 2026
Photo credit: Zoe Richardson Business customers in England and Wales have been forced to escalate a third more complaints about their water retailers than a year earlier, according to the Consumer Council for Water’s 2025-26 Business Customer Complaints reportpublished on 21 July. The number of disputes reaching CCW rose from 1,966 to 2,562 over the […]
25 Jun 2026
Image description: A computer circuit board with a central black square, with the letters AI prominent in white. Photo by Igor Omilaev on Unsplash Ofwat has published its first artificial intelligence adoption plan for the water sector, setting out how AI can be deployed across water and wastewater services. The plan arrives as the regulator […]
09 Oct 2024
A report commissioned by Ofwat provides insight on how the Water Efficiency Fund proposed for AMP8 could be used to help improve the outcomes from the rollout of smart water meters, based on lessons from the energy sector. Ofwat is working with partners to consider the recommendations from the report as the regulator develops its […]