Mike Keil Archives - Ocean and Coastal Futures

23 Jul 2026

Business complaints escalated to CCW jump 30% as billing disputes dominate

Photo credit: Zoe Richardson Business customers in England and Wales have been forced to escalate a third more complaints about their water retailers than a year earlier, according to the Consumer Council for Water’s 2025-26 Business Customer Complaints reportpublished on 21 July. The number of disputes reaching CCW rose from 1,966 to 2,562 over the […]

14 May 2026

Trust in water companies hits a new low – Consumer Council for Water

News Water

Image description: Water droplet falling from a tap. Image credit, Pixabay. A sector losing the confidence of its customers Two reports published in the last week by the Consumer Council for Water (CCW) together paint a troubling picture of a sector haemorrhaging public trust. The watchdog’s annual Water Matters survey, which has tracked […]