04 Jun 2026
Photo by Jonathan Cooper on Unsplash Communication, not supply, was the breakdown A new report jointly commissioned by Ofwat and the Consumer Council for Water has concluded that communication, rather than supply failure itself, was the clearest and most consistent breakdown in South East Water’s response to two major disruptions last winter. Fewer than one in […]
13 Jan 2020
From Water Briefing UK regulators publish customer performance scorecards for water, energy, telecoms and banking sectors The UK Regulators Network (UKRN), has published customer performance scorecards for the water, energy, telecoms and current banking sectors. The UKRN, the Consumer Council for Water, and UKRN members FCA, Ofcom, Ofgem and Ofwat have been working together to […]
24 Sep 2019
Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too. The bottom performers are Thames Water and Hafren Dyfrdwy, and with Thames taking last place consistently over four years, it will have to return £100m to customers under Ofwat’s […]