02 Apr 2026
Image description: Two people shaking hands across a desk in an interview. Photo by Mina Rad on Unsplash. New rules have come into force from 1 April 2026, requiring new water company executives to pass a fit and proper person test to hold these senior positions, and ensure consumers are properly centred in companies’ decision […]
27 Nov 2025
Image description: A hand holding a glass underneath a tap of running water. Photo by Swanky Fella on Unsplash A new £25 million challenge-led competition has been launched by Ofwat to drive innovations in water efficiency across England and Wales. The Water Efficiency Lab‘s inaugural round offers £5 million in funding, with grants up […]
26 May 2020
We live in a period when water companies are investing an unprecedented amount of time, effort and money into researching the views of their customers to help shape their immediate and future plans. That was particularly evident during the 2019 Price Review but what’s less clear is just how meaningful the sector’s research is to […]