02 Jul 2026
Photo description: View looking down at someone’s hands rinsing a metal cup in a sink. Photo by Laura Ohlman on Unsplash The rollout and its strategic context Water companies across England and Wales are committed to fitting approximately half of all homes with a smart meter by 2030, forming a central component of the sector’s demand […]
04 Jun 2026
Photo by Jonathan Cooper on Unsplash Communication, not supply, was the breakdown A new report jointly commissioned by Ofwat and the Consumer Council for Water has concluded that communication, rather than supply failure itself, was the clearest and most consistent breakdown in South East Water’s response to two major disruptions last winter. Fewer than one in […]
14 May 2026
Image description: Water droplet falling from a tap. Image credit, Pixabay. A sector losing the confidence of its customers Two reports published in the last week by the Consumer Council for Water (CCW) together paint a troubling picture of a sector haemorrhaging public trust. The watchdog’s annual Water Matters survey, which has tracked […]
05 Jan 2023
The Consumer Council for Water has launched a draft strategy document which sets out the strategic plans for what they want to achieve in 2023–24. The draft ‘Forward Work Programme’ consultation is open for comment. The organisation wants to hear thoughts on what they will deliver, these include: People and the environment Increase awareness of […]