14 May 2026
Image description: Water droplet falling from a tap. Image credit, Pixabay. A sector losing the confidence of its customers Two reports published in the last week by the Consumer Council for Water (CCW) together paint a troubling picture of a sector haemorrhaging public trust. The watchdog’s annual Water Matters survey, which has tracked […]
26 Mar 2026
Image description: Hand holding a pen and filling in a form. Image by Andreas Breitling from Pixabay Public attitudes towards the UK water sector have been the subject of new research conducted by YouGov on behalf of Cavendish Consulting, revealing a complex and often contradictory picture that highlights both deep-rooted distrust and a significant opportunity for companies to […]
16 Oct 2025
Image description: An outstretched hand holding out a glass filled with water. The water glass is in sharp focus while the person is blurred. Image by engin akyurt on Unsplash Millions of households across the United Kingdom are expected to face substantial increases in their water bills over the coming years. This development follows proposals from […]
09 Oct 2025
Image description: water droplet falling from a tap. Image by Tim from Pixabay Millions of households in England will have to pay even higher water bills than had previously been expected, after five water companies appealed to the UK’s competition regulator. In December regulator Ofwat said average annual household bills could rise by 36% […]
07 Jul 2025
Photo of Oil and Gas Platform by Dean Brierley Increasing oil and gas production in the North Sea makes little difference to the UK’s energy import levels, according to Energy Minister Michael Shanks. Speaking to the Scottish Affairs Committee, Shanks said that most domestically produced fossil fuels are traded on global markets rather than […]
26 Jun 2025
Image description: Gold statue of the blindfolded Lady of Justice, holding a sword in one hand and weighing scales in the other. Image by Sang Yun Cho / Pixabay Environmental charity River Action has been granted permission by the High Court to proceed with a legal challenge against the water regulator, Ofwat, over how […]
08 May 2025
Image description: Close up shot of a silver tap with running water. Photo by ClickerHappy / Pexels Ofwat says that water companies must improve how they handle customer complaints about billing, with clearer and more effective communication being a crucial first step. Billing is the most common cause of complaints in the water sector. […]
06 Feb 2025
The consumer body for water customers says urgent action is needed to protect cash-strapped households from soaring water bills. The Consumer Council for Water (CCW) has warned many of the most financially vulnerable households will not be able to cope with a £123 (+26%) increase to the average household water and sewerage bill in England […]
