27 Mar 2019

Yorkshire Water – customer behaviour campaigns to cut water use more effective than hosepipe bans The threat of a hosepipe ban during a hot summer could be a thing of the past, thanks to improvements in communications technology and a greater understanding of how to encourage customers to reduce water use, according to new proposals from […]

18 Oct 2017

This research explored customers’ awareness of the bigger picture about the future availability of water, as well as their attitudes to water use. The study took the form of four, one-day workshops in London, York, Neath (Wales) and Norwich during June 2017. The sample consisted of 93 water customers.  The key findings include: The future […]