Thames Water has revised its downgraded some of its commitments to customers. The company has published a Service Commitment Plan update. It says that, despite some areas of performance improvement (including complaints and internal sewer flooding), the company’s original turnaround plan has not delivered the necessary improvements as quickly as hoped. The Guardian has picked […]

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The Welsh Parliament’s Climate Change, Environment and Infrastructure Committee has published a report making a series of recommendations to support improved performance at Welsh Water. Although there are mitigating factors including climate change challenges, the committee found the company to be “barely treading water when it comes to delivering for its customers and the environment. […]

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Ofwat has published the Water Company Performance Report 2022-23. It looks at the performance of the 17 largest water and wastewater companies in England and Wales across a set of key performance and expenditure metrics. According to Ofwat, “Under-performance by the majority of water and wastewater companies in England and Wales, will mean companies have […]

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A summary of the environmental performance of the 9 water and sewerage companies operating in England. Environment Agency Chair calls the performance “very disappointing”, with “minimal improvement in star ratings compared to 2021”. The Environment Agency says that, for 2022, the main performance messages for the sector are: 5 water companies are rated as requiring […]

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Thanks to Richard Ashley Environment Agency Flood risk asset performance tools – Nine Reports Research to improve asset management decision-making by identifying where, when and how to intervene to reduce flood risk for least cost and greatest benefit. This research project has developed methods, tools and guidance to improve asset management decision-making by identifying where, […]

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The economic regulator has brought together and analysed information published by companies in July. Ofwat reports that companies generally delivered good levels of service to most consumers in 2014-15, but is calling for the water companies to improve their performance on sewer flooding and pollution incidents. The regulator has also set out details of steps […]

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