Wastewater companies have set out how they are going to cut the harm they cause to rivers, following calls from the regulator and concerns from the public. Ofwat has posted a statement welcoming the immediate commitments to tackle these issues alongside areas for improvement. The Ofwat statement reads: ‘Ofwat is pleased to see some companies have committed […]

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A report from lawyers Leigh Day and the Guardian have covered the news that Wild Justice files legal claim over Ofwat’s failure to step in and prevent discharges of untreated sewage into rivers. Wild Justice has stepped up a legal campaign against Ofwat for failing to ensure sewage treatment plants are fit for purpose with […]

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Water companies face an important choice around the type of water meters they choose to install on customers’ premises. This choice will influence outcomes including cost performance, customer experience, for meeting regulatory requirements and for the environment. In this report, we look at the choice between Advanced Metering Infrastructure (AMI) and less advanced options, including […]

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New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident. Despite providing a good service initially, wastewater companies are falling short when it comes to longer term communication, resolution and compensation. People who have their homes flooded with sewage are frequently […]

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