customer service Archives - Communications and Management for Sustainability

Comparing customer service across sectors

From Water Briefing UK regulators publish customer performance scorecards for water, energy, telecoms and banking sectors The UK Regulators Network (UKRN), has published customer performance scorecards for the water, energy, telecoms and current banking sectors. The UKRN, the Consumer Council for Water, and UKRN members FCA, Ofcom, Ofgem and Ofwat have been working together to […]

Customer satisfaction – familiar faces at the top and bottom for the water sector

News , Water

Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too. The bottom performers are Thames Water and Hafren Dyfrdwy, and with Thames taking last place consistently over four years, it will have to return £100m to customers under Ofwat’s […]