Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council for Water (CCW) explored people’s appetite for water companies to pursue nature-based approaches to tackle some […]
CCW, the consumer body for water, has launched a consultation on its Strategy and Forward Work Programme, which sets out plans for what the organisation wants to achieve in 2024–25. The three areas are A trusted water sector Value for customers Transparency of performance Customer-focused culture Improved customer service Getting basics right for business customers Fair and […]
CCW has released its annual household complaint-handling report (pdf). The consumer body says households served by two of England’s water and wastewater companies are being let down by a failure to understand and deal with the causes of high levels of complaints from their customers. Highlights include: 232,817 complaints were made to water companies in […]
CCW has published its Forward Work Programme for 2023-24, which sets out the consumer champion’s strategic priorities and key campaigns for the coming year. They include: People and the environment – Increase awareness of the value of water and how people’s behaviour affects the water environment to 70% by 2030 through a series of initiatives. […]
Have your say on CCW’s strategy for 2022 Today we’re launching a consultation on our draft strategy for 2022-23, and would like to invite you to have your say on our plans. To date, many of you have already contributed to the development of our plans and we thank you for your valuable input. Our draft […]
CCW has set out clear priorities for what we want to see from the 2024 Price Review (PR24), and what we intend do to help: Providing clarity through collaborative research Instead of each water company conducting its own research, we will help to facilitate centralised research across the industry. We hope that this will improve […]
CCW’s Strategy for 2021-24 ‘We’ve published our Strategy for 2021-24, which sets out CCW’s mission, strategic objectives and campaigns for the next three years. We want to continue to improve and strengthen our organisation so that we’re best placed to secure a fair deal for water consumers, now and in the future. We’ve refocused our strategy […]