Have your say on CCW’s strategy for 2022

Today we’re launching a consultation on our draft strategy for 2022-23, and would like to invite you to have your say on our plans. To date, many of you have already contributed to the development of our plans and we thank you for your valuable input.

Our draft Strategy sets out our overarching objectives for the coming years, alongside the progression of our existing campaigns and the introduction of some new ones. We’re also revealing our new mission, purpose and vision, which are supported by a new set of organisational values that will underpin how we’ll be approaching our work from now on.

We think this is CCW’s most ambitious, challenging and exciting plan yet, which seeks to make a meaningful and lasting difference to the lives of everyone who uses water. To do this we need the right level of resources.

To deliver the ambitious programme of work we’re launching today, we’re proposing a budget of £7.08m, costing each bill-payer just 26p per year (up from 22p in previous years).

In return, we’ll deliver:

• Closer links between people and the environment
• Support to people facing vulnerability and financial hardship
• A better service for business customers
• Improvements to the customer complaints journey

You can send in your response by email to gemma.domican@ccwater.org.uk, or if you’re not able to put your thoughts in writing, let us know and we’ll arrange a call.

Please send us your responses by Tuesday 15 February 2022

Download the strategy here